Terms of Service Guide

 

Introduction

This guide outlines the standard terms and procedures for engaging ARC Electrical Contractors for electrical services, home networking, and smart home technology installations. It's designed to be a clear and practical guide for our clients, covering what to expect when working with us. This guide supplements, and does not replace, any formal contract or agreement entered into for specific projects. In the situation that a signed contract exists, the contract is the official document.

 

1. Getting Started

  • Initial Inquiry: You can contact us through our website (https://www.arcje.com), by phone, or by email (info@arcje.com) to discuss your needs. Please provide as much detail as possible about your project or requirements.

  • Consultation & Quote: We'll typically schedule a consultation (either on-site or remote, depending on the project) to assess the work required. Following this, we'll provide a written quote outlining the scope of work, materials, estimated timeline, and total cost.

  • Acceptance: To proceed, you'll need to formally accept the quote. This can be done by signing and returning a copy of the quote, or by providing written confirmation via email. This acceptance forms a binding agreement for the outlined services. for smaller jobs that don’t require a full quote, you are agreeing to these terms when booking for the work to be carried out

 

2. Scope of Services

What We Do: We offer a wide range of services, including:

    • Electrical installations (new wiring, outlets, lighting, etc.)

    • Electrical repairs and maintenance

    • Home networking setup and troubleshooting

    • Smart home technology installation and configuration

    • Other related electrical services (please inquire for specifics)

Detailed Project Plan (Schedule A): For larger projects, we'll provide a detailed "Schedule A" document. This will outline specific tasks, materials, timelines, and any other relevant project details. This Schedule A becomes part of our agreement.

Changes to Scope: If you need to change the scope of work after the quote is accepted, please let us know as soon as possible. We'll provide a revised quote reflecting the changes. All changes must be agreed upon in writing (email is acceptable) before we proceed with the altered work.

 

3. Timelines & Communication

  • Project Start & Completion: We'll agree on a start date and an estimated completion date. We strive to meet these deadlines, but unforeseen circumstances (e.g., material delays, unexpected issues discovered during the work) can sometimes cause delays.

  • Regular Updates: We'll keep you informed of the project's progress, especially if there are any significant changes or delays. We encourage open communication and are available to answer your questions throughout the project.

  • Delays: If delays occur that are outside of our control (e.g., adverse weather, client-requested changes), we'll discuss a revised timeline with you and document it in writing.

 

4. Payment

Pricing: Our quotes will clearly detail all costs, including labour, materials, and any applicable taxes or fees.

Payment Schedule:

    • Small Projects: Full payment is typically due upon completion of the work.

    • Larger Projects: We may require a deposit upon acceptance of the quote, with interim payments at agreed milestones, and a final payment upon completion. The specific payment schedule will be outlined in the quote.

Invoicing: We'll provide invoices for all payments.

Payment Methods: We accept bank transfers.

Late Payments: Payments are due within 7 days of the invoice date. Late payments may be subject to a late payment interest charge (details will be included on the invoice if applicable).

Changes Affecting Cost: If the scope of services changes during the project, any price adjustments, whether increases or decreases will be documented in writing.

 

5. Materials & Warranty

Material Quality: We use high-quality materials from reputable suppliers.

Warranty:

    • Workmanship: We guarantee our workmanship for one (1) year from the date of completion. This means we'll fix any defects caused by our work at no cost to you.

    • Materials: Materials are covered by the manufacturer's warranty. We'll provide you with details of any applicable manufacturer warranties on request.

    • Warranty Claims: If you discover a defect covered by our workmanship warranty or a manufacturer's warranty, please contact us immediately in writing.

Returns:

    • Unused Materials: We can only accept returns of materials if they are undamaged and in their original, unopened packaging.

    • Special Orders: Most special-order items are non-returnable. If exceptionally approved, they can be refund with a restocking fee and/or shipping fee, by the wholesaler.

 

6. Your Responsibilities

  • Access: Provide us with safe and reasonable access to the work area.

  • Clear Work Area: Please ensure the work area is clear of obstructions and personal belongings.

  • Information: Provide us with any relevant information about your property, existing systems, or specific requirements.

  • Safety: Follow any safety instructions provided by our team.

 

7. Liability

  • Our Responsibility: We are responsible for carrying out the work with reasonable care and skill. We maintain appropriate insurance coverage.

  • Limitations: We are not liable for indirect or consequential losses. Our liability is generally limited to the value of the services provided. We are not liable for pre-existing conditions or issues unrelated to our work.

8. Confidentiality

  • We treat all client information as confidential and will not disclose it to third parties without your consent, except as required by law.

 

9. Resolving Issues

  • Communication: If you have any concerns or issues, please contact us immediately. We're committed to resolving problems quickly and fairly.

  • Formal Disputes: In the unlikely event of a formal dispute, we'll first attempt to resolve it through negotiation and, if necessary, mediation. Any unresolved disputes will be subject to the jurisdiction of the courts of Jersey, Channel Islands.

 

10. Testing and Certification

·         Electrical Installation Condition Report (EICR): Unless quoted for, EICRs will be carried out hourly. This included some office time to write up and publish the documents.

·         Electrical Installation Certificate (EIC): We will issue an EIC as needed and required by BS7671

·         Minor Works Certificate: These will be done as needed and for small alterations to existing circuits

ARC will hold all certificates and reports until payment is made in full. Then, the documents will be sent to the person ordering the work.

 

11. Changes to These Terms

  • We may update these Terms of Service from time to time. The most current version will be available on our website.

 

12. Contact Us

If you have any questions about these Terms of Service, please contact us at info@arcje.com