Terms and Conditions
The following Extended Terms and Conditions govern the use of the website located at https://www.arcje.com (hereinafter referred to as the "Website"). The Website is owned by Antonio Romao and operated by ARC Electrical Contractors (hereinafter referred to as the "Company" or "we"). All Users (hereinafter referred to as "User" or "Customer") must review these Terms and Conditions carefully, including the GPDR Privacy Policy and the GDPR Cookie Policy (hereinafter referred to as the “Terms” or the “Terms and Conditions”) before submitting any information or requesting any services through the Website. Access and use of the Website constitute acceptance of these Terms and Conditions.
1. Introduction
ARC Electrical Contractors specialises in providing a broad range of electrical contracting services through the Website. Whether your project is small or large, you may use the Website to inquire about any job type, with customised agreements provided for larger projects as required. The purpose of these Terms and Conditions is to establish a legal framework governing the relationship between the Customer and the Company. Customers are requested to ensure full understanding and acceptance of these Terms and Conditions prior to engaging the Company’s services.
2. Definitions
For the purpose of these Terms and Conditions, the following definitions apply:
Website: The online platform accessible at https://www.arcje.com and managed by ARC Electrical Contractors.
Company: ARC Electrical Contractors, the provider of comprehensive electrical services, including contracting, home networking solutions, and smart home technologies.
User/Customer: Any person or business entity that accesses the Website, submits information via the contact form, or uses any services provided by the Company.
Services: Electrical contracting services rendered by the Company, including installations, repairs, maintenance, and related work on smaller jobs.
Warranty: The assurance provided on most newly installed items for one year, subject to the conditions set out in these Terms and Conditions and any applicable manufacturer’s warranty.
Contact Form: The online form available on the Website through which Users submit enquiries or service requests.
Data Protection Legislation: Legislation including the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and any other applicable privacy and data protection laws.
3. Acceptance of Terms
Access and use of the Website, submission of data via the contact form, or any request for services constitutes a binding agreement between the Customer and ARC Electrical Contractors. Customers who do not agree to these Terms and Conditions should refrain from using the Website or contacting the Company for services. Continued use of the Website indicates full consent to be bound by the current version of these Terms and Conditions.
4. Description of Services
ARC Electrical Contractors specialises in providing electrical contracting services for a variety of smaller-scale projects. The Website is designed solely to facilitate initial contact and service enquiries rather than the direct sale of goods or services. The Company retains the right to determine the suitability of any request submitted via the Website. Specific details of any service, including scope, pricing, and scheduling, shall be confirmed in writing following initial correspondence with the Customer.
5. Website Usage and Access
Users are granted a limited, non-exclusive, and non-transferable right to access and use the Website for personal or professional purposes, subject to compliance with these Terms and Conditions. The Company reserves the right to modify or suspend access to the Website at any time without prior notice for reasons including maintenance, security, or operational requirements. Although reasonable care is taken to maintain uninterrupted access, the Company cannot guarantee continuous or error-free operation of the Website.
Customers are responsible for ensuring that any devices used to access the Website are secure and free from malicious software. The Company shall not be liable for any loss or damage arising from unauthorised access or interference with the Website’s operation.
6. Service Requests and Use of the Contact Form
Submission of a service request via the contact form constitutes a formal enquiry regarding the Company’s services. Upon receipt of a service request, a duly authorised representative of ARC Electrical Contractors will review the enquiry and may contact the Customer for further details. The Company reserves the right to accept or decline any service request at its sole discretion.
Customers warrant that all information provided via the contact form is accurate, complete, and not misleading. Inaccurate or incomplete information may result in delays or errors in service provision. The Company assumes no responsibility for any loss or damage resulting from errors in the submitted information.
7. Data Collection, Google Analytics, and Privacy
The Website utilises Google Analytics to collect statistical data on visitor behaviour and usage patterns. Data collection via Google Analytics assists the Company in analysing Website performance and user interactions. Information processed through Google Analytics is handled in accordance with applicable Data Protection Legislation, including the GDPR and the Data Protection Act 2018.
Personal data collected through the Website, including data submitted via the contact form, is used solely for responding to enquiries, processing service requests, and enhancing the quality of the services provided. Customers should consult the separate GDPR Privacy Policy and GDPR Cookie Policy for detailed information on data processing practices, rights, and data management options.
8. Warranty, Guarantees, and Service Limitations
A one-year warranty is offered on most newly installed items, subject to the terms outlined in these Terms and Conditions and any specific conditions provided at the time of service. Workmanship and material defects are covered under this warranty. In instances where an item is replaced under a manufacturer’s warranty, labour charges associated with replacement work may be applied. Manufacturer warranty conditions, if applicable, shall govern the rights and obligations concerning replaced goods.
Customers are advised to retain any warranty documentation received at the time of service. The Company disclaims responsibility for warranty claims resulting from improper maintenance, unauthorised modifications, or failure to adhere to manufacturer guidelines.
9. Pricing, Fees, and Additional Charges
All pricing, fees, and charges associated with the services provided by ARC Electrical Contractors are subject to prior agreement between the Customer and the Company. Detailed quotations will be provided following an initial consultation. The Company reserves the right to revise pricing in response to changes in material costs, regulatory fees, or unforeseen circumstances affecting service delivery.
Any additional charges, including labour fees for work performed under manufacturer warranties or extra service requirements identified during project execution, will be communicated to the Customer prior to the commencement of such work. The Customer agrees to settle all agreed charges promptly as specified in any subsequent service agreement.
10. Refund, Return, and Cancellation Policy
Refunds and returns are not processed directly via the Website. In cases where a refund or return is deemed necessary, the matter will be addressed on a case-by-case basis. Any decision to provide a refund, return, or credit will be at the sole discretion of the Company and subject to the specific circumstances of the service provided.
Returns will only be accepted if the items are in their original packaging and undamaged. Special order items are generally non-returnable; where returns are permitted, they may incur a restocking fee and/or shipping fee as set by the wholesaler.
Cancellation of service requests must be communicated in writing. In instances where cancellation occurs after work has commenced, the Customer may be liable for any costs incurred by the Company up to the cancellation point. Refunds shall not be automatically processed via the Website.
11. Intellectual Property Rights, Copyright, and Trademarks
All content available on the Website—including text, graphics, images, logos, design elements, and multimedia content—is the intellectual property of ARC Electrical Contractors or its authorised licensors. Content is protected under the Copyright, Designs and Patents Act 1988 and other applicable intellectual property laws.
Unauthorised reproduction, distribution, display, modification, or exploitation of any content is strictly prohibited without the express written consent of the Company. Customers agree not to use any content from the Website for commercial purposes unless expressly authorised. The Company reserves the right to take legal action for any infringement of its intellectual property rights.
12. Confidentiality and Data Protection
All communications between the Customer and ARC Electrical Contractors, including information provided via the Website, are subject to confidentiality obligations. The Company is committed to protecting any sensitive information provided by the Customer in accordance with applicable Data Protection Legislation. Confidential information shall not be disclosed to any third party without the Customer’s prior written consent, except where disclosure is required by law.
Both parties must take reasonable steps to maintain the confidentiality of any proprietary or sensitive information exchanged during their interactions. Breaches of confidentiality may result in legal proceedings and potential claims for damages.
13. Third-Party Websites and Links
Links to third-party websites or services may appear on the Website for the convenience of Users. These links are provided solely as a service and do not imply any form of endorsement by ARC Electrical Contractors. The Company does not assume responsibility for the content, privacy policies, or practices of any third-party website or service.
Customers are advised to review the terms and privacy policies of any third-party website before providing personal data or engaging with their services. The inclusion of a link does not constitute an endorsement or validation of any information or services provided by the linked website.
14. Indemnification
The Customer agrees to indemnify, defend, and hold harmless ARC Electrical Contractors, its directors, officers, employees, and agents from any and all claims, liabilities, damages, losses, or expenses (including legal fees and costs) arising from or in connection with:
Use of the Website or reliance on information provided therein;
Breach of these Terms and Conditions by the Customer;
Any alleged infringement of intellectual property or other rights by the Customer;
Any negligence or misconduct by the Customer in relation to the use of the Website or engagement of services.
The Customer’s obligation to indemnify the Company shall survive termination or expiry of these Terms and Conditions.
15. Limitation of Liability
The Company shall not be liable for any direct, indirect, incidental, special, or consequential losses or damages arising from use of the Website or the provision of services, including but not limited to loss of profits, revenue, or data, even if the Company has been advised of the possibility of such damages.
No warranty, whether expressed or implied, is provided regarding the accuracy, reliability, or completeness of any information on the Website. Use of the Website is entirely at the Customer’s risk, and the Company disclaims liability for any errors, omissions, or delays in the provision of services.
16. Dispute Resolution and Governing Law
Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions or the use of the Website shall be resolved by amicable negotiations between the parties. Should such negotiations fail, disputes shall be subject to the exclusive jurisdiction of the courts of Jersey, Channel Islands, in accordance with applicable law.
All aspects of the relationship between the Customer and the Company shall be governed by and construed in accordance with the laws of Jersey. Customers accessing the Website from jurisdictions outside Jersey remain responsible for ensuring compliance with their local laws.
17. Severability and Entire Agreement
Should any provision of these Terms and Conditions be held invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to comply with the law, and the remainder of these Terms and Conditions shall remain in full force and effect.
These Terms and Conditions, together with any additional agreements or policies referenced herein, constitute the entire agreement between the Customer and ARC Electrical Contractors regarding the use of the Website and the provision of services. No other agreements, representations, or warranties, whether written or oral, shall have any effect.
18. Force Majeure
Neither party shall be held liable for any failure or delay in performance under these Terms and Conditions caused by events beyond reasonable control, including but not limited to natural disasters, acts of government, failure of suppliers or carriers, or other events classed as force majeure. In such circumstances, the affected party shall notify the other as soon as reasonably practicable and make reasonable efforts to resume performance once the situation has been resolved.
19. Modification of Terms and Conditions
ARC Electrical Contractors reserves the right to modify, update, or amend these Terms and Conditions at any time without prior notice. Any changes will become effective immediately upon posting on the Website. Continued use of the Website following such modifications constitutes acceptance of the revised Terms and Conditions.
Customers are advised to review these Terms and Conditions periodically to remain informed of any modifications. In the event of any material changes, the Company may notify Users by email or via an announcement on the Website.
20. Notices and Communications
All notices, requests, demands, or other communications required or permitted under these Terms and Conditions must be made in writing and delivered using one of the following methods:
Email: Direct all communications to info@arcje.com. Customers should note that correspondence sent to any other address may not receive a prompt response.
Postal Mail: Communications sent by registered post to the Company’s registered address (as provided on the Website) shall be deemed received in accordance with applicable postal regulations.
Notices sent via email are deemed delivered on the date of transmission provided that no error message is returned.
21. User Obligations and Conduct
Customers agree to use the Website and engage the services of ARC Electrical Contractors in a manner that complies with all applicable laws and is respectful. The following obligations apply:
Refrain from uploading, transmitting, or otherwise distributing any material that is unlawful, harmful, defamatory, or in breach of any applicable law or regulation.
Avoid attempting unauthorised access to any portion of the Website, including any accounts, computer systems, or networks connected thereto.
Abstain from interfering with or disrupting the operation of the Website, including any servers or networks linked to it.
Failure to adhere to these obligations may result in immediate termination of access to the Website and potential legal proceedings.
22. Security Measures and Data Protection
The Company employs reasonable security measures to protect the integrity and confidentiality of information submitted by Customers via the Website. Although these measures are in place, no security system is entirely infallible, and the Company cannot guarantee complete protection against unauthorised access, hacking, or data breaches.
Customers are advised to take appropriate steps to secure their personal devices and networks. The Company will not be held liable for any loss or damage resulting from the Customer’s failure to implement adequate security measures.
23. DMCA Notice and Copyright Infringement Claims
In accordance with the Digital Millennium Copyright Act (DMCA) and relevant UK copyright laws, the Company respects the intellectual property rights of others. Any party believing that their work has been reproduced in a manner constituting copyright infringement may notify the Company in writing. A designated agent will review any such notice and take appropriate action, including possible removal of the infringing material from the Website.
Notices of copyright infringement should be sent to the Company’s designated email address (info@arcje.com) and must include the following:
A description of the copyrighted work claimed to have been infringed.
A description of the location of the material on the Website.
Contact information for the claimant.
A statement indicating a good faith belief that the use of the material is not authorised by the copyright owner, its agent, or the law.
A statement, under penalty of perjury, that the information in the notice is accurate and that the claimant is authorised to act on behalf of the copyright owner.
24. Legal Disclaimer Statement
Information provided on the Website is offered solely for informational purposes and does not constitute professional, legal, or technical advice. ARC Electrical Contractors disclaims responsibility for any decisions made by Customers based on the information available on the Website. Customers are strongly encouraged to seek independent advice from qualified professionals regarding electrical contracting services or legal obligations.
No representation or warranty, whether expressed or implied, is provided regarding the accuracy, reliability, or completeness of any information on the Website. Reliance on any information provided is entirely at the Customer’s own risk. The Company will not be liable for any errors, omissions, or inaccuracies in the information provided, nor for any actions taken as a result of the content on the Website.
25. Copyright Statement
All material available on the Website—including text, images, graphics, logos, and design elements—is the property of ARC Electrical Contractors or its authorised licensors. Content is protected by the Copyright, Designs and Patents Act 1988 and other applicable copyright laws. Unauthorised reproduction, modification, distribution, or republication of any materials is strictly prohibited without the Company’s written consent. Any unauthorised use of content may result in legal proceedings for infringement. Customers wishing to use any material from the Website beyond personal viewing must contact the Company to obtain the necessary permissions.
26. Third-Party Software and Tools
The Website may incorporate third-party software, plugins, or tools that assist in delivering services, analytics, or enhancing Website functionality. Such third-party tools are subject to their own terms and conditions and privacy policies. The Company makes no representation regarding the security or reliability of these third-party services, and Customers are advised to review the terms applicable to any such tools before use.
27. No Waiver
Failure by ARC Electrical Contractors to enforce any provision of these Terms and Conditions shall not be deemed a waiver of future enforcement of that or any other provision. The rights and remedies available under these Terms and Conditions are cumulative and do not exclude any other rights or remedies provided by law.
28. Third-Party Beneficiaries
The benefits of these Terms and Conditions are intended solely for the benefit of the parties to this agreement. No person or entity other than ARC Electrical Contractors and the Customer shall have any rights under or in connection with these Terms and Conditions.
29. Contract Formation and Acceptance
Submission of information via the Website or through the contact form constitutes an offer by the Customer to enter into an agreement with ARC Electrical Contractors. A contract between the Customer and the Company is formed only when the Company provides written confirmation of acceptance of the service request via email or other written correspondence.
30. Amendments to the Agreement
Any amendments to these Terms and Conditions must be made in writing and signed by duly authorised representatives of both parties. Electronic acceptance of modified Terms and Conditions through continued use of the Website will constitute binding acceptance of any such amendments. Customers are advised to retain a copy of these Terms and Conditions for their records.
31. Contact Information
All queries, comments, or concerns regarding these Extended Terms and Conditions should be directed exclusively to the Company via the following email address: Email: info@arcje.com
The Company will use reasonable endeavours to respond to all correspondence in a timely manner. Communications sent to any address other than the one provided may not receive a prompt response.
Access and use of the Website constitute acknowledgement and agreement to be legally bound by these Extended Terms and Conditions. ARC Electrical Contractors remains committed to ensuring transparency, accountability, and a high standard of service through the clear establishment of rights and obligations for both the Customer and the Company.
Last Updated: 10 Feb 2025.
